Frequently
Asked Questions:
1. What
does “Royalty Free” mean?
2. What
does “Rights Managed” mean?
3. Why
do I pay more for a “Rights Managed” image?
4. Can
I download an image for comping purposes without being charged?
5. How
do I download unwatermarked comps?
6. How
do I download full sized images and how long will it take?
7. What
happens if I try to download an image and it doesn’t work?
8. How
are my credit card number and other personal data protected?
9. What
are my options if I have a slow Internet connection?
10. How
does a keyword search work?
11. If
I buy an image and want to restrict other people from using that same
image can I do that?
12. Is
there a discount for buying in volume?
13. Can
I buy images on Starkphoto even if I don’t have a valid credit
card?
14. Does
my browser need to accept cookies?
15. Is
it possible to get an image I am interested in scanned to a larger
size than is available on this site?
16. Is
it possible to obtain an image in a tiff format rather than in a jpeg
format?
Answers:
1.
What does "Royalty Free" mean?
A Royalty
free (RF) designation means that purchaser has bought the right to
reproduce the image as many times and in as many ways as they like
(with minimal restrictions and limitations).
Please
click here to view RF licensing agreement
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2. What does "Rights Managed" mean?
Rights-managed
products are designated by an (RM) under the image and are purchased
for a specific, clearly defined use with the price being determined
by the scope of that use: The more substantial the intended use of
the photo, the higher the fee. And the image may not be used in any
way that is not agreed to and invoiced for.
Please
click here to view the RM licensing agreement
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3. Why do I pay more for a "Rights Managed"
image?
Rights
Managed images are by definition more restricted in their use. They
will be distributed for only short periods of time and in limited
situations. A premium is paid for the smaller likelihood of having
that image used by a competitor.
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4.
Can I download an image for comping purposes without being charged?
Yes,
simply place cursor over image and then click and hold (Mac users
on Netscape), control + click and hold (Mac users on Internet Explorer)
or right click (PC users) and choose, “save this image as”,
or "download image to disk". Make sure to rename the image
"yourfilename.jpg" when prompted. You may rename the image
anything you want or use our image ID number for future reference.
The Image ID number may be found towards the top of the page, immediately
below the search bar.
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5.
How do I download unwatermarked comps?
You
may download unwatermarked comps by registering with this site. This
will also allow you to save lightbox selections from previous visits
and to simplify the checkout process.
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6.
How do I download full sized images and how long will it take?
Full
sized images may be downloaded after making a purchase. After selecting
an image use the “add to my basket” icon and follow the
prompts. After the transaction is complete you will be directed to
begin downloading.
Download
times are as follows:
| |
Approximate
download time (in minutes) |
file
size |
compressed
file size |
28.8k
time |
56k
time |
ISDN
time |
T1
time |
600k |
60k |
<0.5 |
<0.25 |
<0.25 |
<0.10 |
10mb |
100-400k |
<1.5 |
<1 |
<0.25 |
<0.10 |
28mb |
2-8mb |
10-42 |
4.5-18.5 |
2-8 |
0.15-0.66 |
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7.
What happens if I try to download and image and it doesn’t
work?
. You
have up to 7 days to repeatedly download an image once purchased.
If after several attempts you are still not successful, please contact
our support staff for help. If that yields no better results then
it is possible to have the image(s) burned to CD and overnighted to
your location (P&H fees apply).
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8.
How are my credit card number and other personal data protected?
We take
every precaution to protect your information. When you submit sensitive
information via the website, your information is protected both online
and offline. Please refer to our privacy policy for more information
about our security measures.
Click
here to read privacy policy.
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9.
What are my options if I have a slow Internet connection?
If your
internet connection is slow, or if buying a large volume of images
would make downloading cumbersome, a CD can be burned and overnighted
to you. P&H fees will be waived if over 5 images are purchased
at one time. Please contact Starkphoto for further details.
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10.
How does a keyword search work?
Our
search engine is simple to use but powerful and efficient as well.
Simply type in a keyword and use the filter options to narrow your
search. You may filter to match one of three choices: 1) all images,
2) just those that are Royalty Free, or 3) those
that are Rights Managed. You may also use the “match
any”, or “match all” filters when using two or more
search words to help you zero in on your target. “Match Any”
is like saying “find me an image whose keywords contain either
of these words, and “Match All” is like saying “find
me an image whose keywords contain both of these
words”.
For example,
typing in red vegetable (no commas, quotation marks,
or plus signs necessary) using the “match any” filter
would return all those images that have either red
or vegetable in its keywords list. Using the “match
all” filter would return only those images that contain both
red and vegetable in its keywords list (like a tomato). Adding another
search word helps to narrow the choices even further. So, for example,
typing red vegetable horizontal using the “Match
All” filter limits the matches to only those images that contain
red vegetables that were photographed in a horizontal orientation.
You can
also search for an image by typing in its Image ID number,
if you made a note of that number in a previous search.
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11. If I buy an image and want to restrict other people from
using that same image can I do that?
Yes,
you can request exclusivity to prevent publication by competing businesses.
Fees for this option will depend upon factors that are best discussed
by email, or over the phone. Please contact Starkphoto for further
details.
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12. Is there a discount for buying in volume?
Yes,
we are more than happy to find ways for you to save money. A volume
discount is available upon request. You can email us, or if under
deadline, a phone call is suggested.
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13. Can I buy images on Starkphoto even if
I don’t have a valid credit card?
Yes,
cashier’s checks, money orders and personal checks are all acceptable
with certain restrictions. Give us a call and we’ll work it
out.
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14. Does my browser need to accept cookies?
Yes.
Starkphoto.com requires a browser that is enabled to accept cookies.
This is for your benefit as it makes it possible for you to leave
the site and return at a later date to continue research with any
selections you may have saved to your lightbox.
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15.
Is it possible to get an image I am interested in scanned
to a larger size than is available on this site?
It is
possible. If the image was originally captured as a transparency then
we can rescan the film at a higher resolution. If the image was originally
captured with a digital camera then this is not an option. It may
be possible to access the original raw formatted file, and utilizing
16 bit color depth (so as to retain maximum quality) rez up the image,
but this would still involve interpolation of data and possible loss
of quality. Please contact Starkphoto.com for further details.
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16.
Is it possible to obtain an image in a tiff format rather
than in a jpeg format?
Yes. Although
we strive to maintain the highest quality standards we recognize that
jpeg compression may not be acceptable for your needs. All images
are archived as uncompressed tiffs and are available on CD if so desired.
Contact our support staff and they will be happy to discuss this option
with you.
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